Frequently Asked Questions
SHIPPING
How can i get the product or service ?
We Will Deliver The Product To Your Email, Fast As Possible Once You Ordered.
What should I do if my order hasn't been delivered yet?
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PAYMENT
What Payment Methods Are Accepted?
We are currently accepting Esewa and Khalti. We will add more payment methods sooner.
What is your Refund Policy ?
We do not offer refund for sold products and services. In some cases like product/service is totally defective and can’t be used in a normal way, refund is subject to approval but not sure. We will evaluate the order and will make a decision. If you are facing issue with products provided by us, please feel free to contact us. We will be happy to solve your problem if possible.
Order & Retunrs
Do you have any discounts ?
Yes, we provide discounts and promotional offers time to time. You can follow us on Facebook and Instagram to get promotional discounts. We also regularly email new discount codes to our regular customers.
Can you prove that, you are legit or not?
Yes! We are legit and officially registered with government of Nepal.
I still have questions. What should I do?
Please contact our support team through email at support@toolsmandu.com or live chat and we’ll be happy to assist you.
How can i track my order ?
You can track your order instantly from My Orders page or Order Tracking Link from bottom of our website.